1. Introduction
AFASAsk is committed to protecting your privacy and ensuring the security of your personal data.
This Privacy Policy explains how we collect, use, process, and protect your information when you use our AI-powered data analytics platform.
2. Data We Collect
Account Information
- Name, email address, and contact information
- Company name and role
- Account preferences and settings
Usage Data
- Queries and interactions with our AI agents
- Session logs and usage patterns
- Performance metrics and error logs
Business Data
- AFAS database connections and schema information
- Anonymized query results and analysis outputs
- Dashboard configurations and visualizations
3. How We Use Your Data
Service Provision
- Processing your data queries and generating insights
- Creating visualizations and dashboards
- Providing customer support and troubleshooting
Platform Improvement
- Analyzing usage patterns to enhance AI performance
- Developing new features and capabilities
- Ensuring platform security and reliability
4. Data Protection & Security
Semantic Anonymization
AFASAsk employs advanced semantic anonymization technology to protect your sensitive data:
- Personal identifiers are automatically anonymized before AI processing
- Names, addresses, and sensitive information are masked during analysis
- Results are de-anonymized only for authorized users
- AI models never see raw personal data
Technical Safeguards
- End-to-end encryption for data transmission
- Secure cloud infrastructure with enterprise-grade security
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Automated backup and disaster recovery procedures
5. GDPR Compliance
AFASAsk is fully compliant with the General Data Protection Regulation (GDPR) and provides the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Portability: Receive your data in a structured format
- Right to Object: Opt-out of certain data processing activities
- Right to Restriction: Limit how we process your data
6. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy:
- Account data: Retained while your account is active
- Usage logs: Retained for 12 months for security and improvement purposes
- Cached query results: Automatically deleted after 30 days
- Anonymized analytics: May be retained indefinitely for platform improvement
7. Data Sharing
We do not sell, trade, or share your personal data with third parties except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights or security
- With trusted service providers under strict data protection agreements
8. International Data Transfers
If you are located outside the European Union, your data may be transferred to and processed in countries
with different data protection laws. We ensure appropriate safeguards are in place for any such transfers,
including standard contractual clauses approved by the European Commission.
9. Children's Privacy
AFASAsk is not intended for use by individuals under the age of 16. We do not knowingly collect
personal information from children under 16. If we become aware that we have collected such information,
we will take steps to delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Providing in-app notifications when you log in
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@pitchai.net
Leuven, Belgium